Grievance Redressal Policy
Last Update: - 02 Feb 2026
Our Grievance Redressal Policy outlines the process for addressing and resolving customer complaints or concerns related to our loan services. We are committed to ensuring prompt and fair resolution.
1. Purpose of the Policy
This Grievance Redressal Policy is designed to provide a structured and transparent mechanism for customers to raise concerns, complaints, or grievances related to our loan products, services, or processes. We aim to resolve issues efficiently, ensuring customer satisfaction and compliance with applicable laws and regulations in India, including the Reserve Bank of India (RBI) guidelines for financial institutions.
2. Scope
This policy applies to all customers, including individuals and businesses, who use our loan services through our website, mobile app, or other platforms. It covers grievances related to loan applications, disbursals, repayments, customer service, privacy, and any other interactions with our services.
3. Grievance Redressal Process
We follow a systematic process to address and resolve grievances:
· Submit your grievance through our website, mobile app, email, or phone.
· We will acknowledge your complaint within 24 hours of receipt.
· Our customer support team will investigate and attempt to resolve the issue within 7 working days.
· If the issue requires escalation, it will be referred to our Grievance Redressal Officer, who will resolve it within 30 days as per RBI guidelines.
· You will receive regular updates on the status of your grievance via email or SMS.
4. Grievance Redressal Officer
Our designated Grievance Redressal Officer is responsible for handling escalated complaints. You may contact them directly if your issue is not resolved satisfactorily at the initial level.
Grievance Redressal Officer (Nodal Officer): Mr. Ankit Bhageria
Address: Room No. PVT No-9, Plot No-51, KH.No. 355/3, Ground Floor, G.T.K. Road, BLK-C, Mehendru Enclave, Delhi – 110033, India
Contact No.: +91 98105 34822
Email Id: ankitbhageria@satsaifinlease.com
5. Escalation to Regulatory Authorities
If your grievance remains unresolved within 30 days or you are dissatisfied with our response, you may escalate the matter to the Reserve Bank of India (RBI) or the relevant regulatory authority in India. the customer may appeal to the RBI on the following addresses:
The General Manager
Deptt. Of Non-Banking Supervision (DNBS)
Reserve Bank of India
6, Sansad Marg, New Delhi- 110001
Email: dnbsnewdelhi@rbi.org.in
Online: https://cms.rbi.org.in
Email: crpc@rbi.org.in
Toll-Free Number: 14448
6. Confidentiality
All grievances and related information will be treated with strict confidentiality. We will not disclose your personal details to third parties without your consent, except as required by law or regulatory authorities.
7. Policy Updates
We reserve the right to update or modify this Grievance Redressal Policy at any time. Any changes will be effective immediately upon posting on our website or app. We recommend reviewing this policy periodically for updates.
8. Contact Us
For any questions or to submit a grievance, please contact our customer support team at contact@satsaifinlease.com. We are committed to addressing your concerns promptly and ensuring your satisfaction.